The ITD 3628 form is a Consumer Complaint and Request for Investigation issued by the Idaho Transportation Department. This form is designed for individuals who wish to report issues related to vehicle sales or dealership practices. If you have experienced a problem with a dealer, it’s crucial to fill out this form accurately to initiate an investigation.
Take action now by filling out the form below!
Consumer Complaint and Request for Investigation
ITD 3628 (Rev. 01-14)
Idaho Transportation Department (ITD) - Dealer Operations
itd.idaho.gov
PO Box 7129 Boise, ID 83707-1129
Telephone (208) 334-8681
Fax (208) 332-4184
E-mail daryl.marler@itd.idaho.gov
The Division of Motor vehicles cannot act as your private attorney or give legal advice.
ITD Use
DOPS
Date
MVI
Complaint Number
Person/Business Filing Complaint – Type or Print Clearly
Person and/or Business Name
Driver’s License Number
State
Street Address
City
Zip Code
Home Phone Number
Daytime Phone Number
Cell Phone Number
E-Mail Address
Dealer
Dealership Name
Dealer Number
Phone Number
Did you complain to the above business? Date Complained Name of person to whom you complained at the dealership
Yes
No
Vehicle/Owner Involved
Year
Make
License Plate Number State Vehicle Identification Number
Vehicle Owner Name(s) if Different From Complainant
Address
State Zip
Vehicle Sale Location
Salesperson's Name
Purchase Date
Explanation of Complainant
Describe what happened - Use additional sheets if necessary. Attach Copies of Relevant Documents (such as the title application form, contract, purchase order, warranty, odometer disclosure, receipt, canceled check, photographs, etc.)
Requested Resolution
Complainant Name (Printed)
Complainant Signature
Distribution: Original - Idaho Transportation Department
Copy (Yellow) - Complainant
The ITD 3628 form, also known as the Consumer Complaint and Request for Investigation, is utilized by individuals who wish to file a complaint against a vehicle dealer in Idaho. This form is essential for formally documenting issues related to vehicle sales, service, or other dealership practices. By completing this form, consumers can initiate an investigation by the Idaho Transportation Department (ITD) into their complaints, seeking resolution or accountability from the dealership involved.
Filling out the ITD 3628 form requires careful attention to detail. Here are the steps to follow:
Make sure to keep a copy of the completed form for your records.
Once you have completed the ITD 3628 form, you should send it to the Idaho Transportation Department's Dealer Operations. The mailing address is:
Idaho Transportation Department Dealer Operations PO Box 7129 Boise, ID 83707-1129
You can also reach out to them via phone at (208) 334-8681 or send a fax to (208) 332-4184 if you have any questions before submitting your complaint.
After you submit the ITD 3628 form, the Idaho Transportation Department will review your complaint. They will assess the information provided and may reach out for additional details if necessary. Depending on the findings, the ITD may initiate an investigation into the dealership's practices. You will be informed of the outcome of your complaint and any actions taken. It’s important to keep your contact information updated to ensure you receive all communications regarding your case.
Misconceptions can often cloud the understanding of important processes, and the ITD 3628 form is no exception. Here are four common misconceptions about this form, along with clarifications to help you navigate the complaint process more effectively.
This form serves as a request for investigation, not a guarantee of resolution. While it initiates the process, the Idaho Transportation Department (ITD) cannot ensure that your complaint will result in a favorable outcome. They will investigate based on the information you provide, but the final decision rests on the findings of that investigation.
You do not need a lawyer to file a complaint using the ITD 3628 form. It is designed for consumers to represent themselves. However, if your situation is particularly complex or involves significant financial stakes, you might consider seeking legal advice.
It's important to note that the ITD cannot act as your private attorney or provide legal advice. Their role is to facilitate the investigation of your complaint, but they cannot guide you on legal matters or represent you in any legal capacity.
While you can submit the ITD 3628 form on its own, including relevant documents is highly encouraged. Attach copies of any pertinent paperwork, such as contracts or receipts, to strengthen your case. This additional information can be crucial for a thorough investigation.
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